Incident and request management solutions based on the use of a support web portal and a dedicated user service centre.
The user service centre (USC) receives, categorises and submits any incidents to the corresponding technicians in order for them to follow up and resolve.
According to the service level agreed (SLA) we define the:
OTHER SYSTEMS AND OUTSOURCING UNIT SOLUTIONS
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CRITICAL APPLICATIONS CLOUD HOSTING
We take care of the easily available infrastructure for systems and communications that we host at our data centres to support the I.T. services of our clients.
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INFRASTRUCTURE MANAGEMENT SERVICES
We design custom services for each client to manage their infrastructures.
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SAP MANAGEMENT SERVICES
Migration, hosting and administration of complete SAP infrastructures.
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BACKUP MANAGEMENT SERVICES
We offer a custom backup solution via the pay per service format for each client.
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CLOUD EXCHANGE SOLUTIONS
Pay per service mail solutions hosted at high level availability and contingency data centres.
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ICT MONITORING SYSTEMS
We offer custom 24/7 monitoring services
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MICROCOMPUTER SUPPORT
We can design a custom microcomputer support service for your company.
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ICT REQUESTS AND INCIDENT MANAGEMENT
Incident and request management solutions based on the use of a support web portal and a dedicated user service centre.
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PERIMETER AND COMMUNICATIONS SECURITY
Design of communications architecture integrating market leader security and connectivity solutions.
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VDI SOLUTIONS
Our Desktop as a Service solution allows you to have virtual desktops under the pay per service format.